What is the Peterbilt Platinum Service Center Initiative?

The Platinum Service Center program is an uptime initiative developed to provide superior service for customers in every aspect of their experience, with an emphasis of getting drivers back on the road quickly with quality repairs.

Says Jason Skoog, PACCAR Vice President and Peterbilt General Manager, “The Platinum Service Center program uses objective criteria to identify the best-in-class Peterbilt service locations across North America... This program is just one more way Peterbilt and our outstanding dealer network are committed to driving customer uptime and profitability.”

How are Peterbilt Platinum Service Centers selected?

A stringent certification process scores each dealership on several key objectives, including:

• PACCAR solutions service management
• Rapid check triage
• Dwell time for repairs
• Expanded service hours
• World-class facilities and lounges
• Certified MX engine technicians
• Technician training
• Roadside assistance
• Mobile service
• Parts availability

Only dealerships that meet all requirements for each category are designated Platinum Service Center status.