TruckCare 24-Hour Customer Assistance

Breakdown Assistance to Help You Get Back on the Road

When those unexpected breakdowns happen, trust Peterbilt to help get you back on the road as quickly and cost-effectively as possible, wherever you find yourself in the US and Canada.

1-800-4-PETERBILT (1-800-473-8372) is your key to FREE membership in Peterbilt TruckCare! Whether you call for the first time right when you need help or you pre-register, keep this number and use it when you need it.

One toll-free phone call connects you to a great resource, day or night, 24 hours a day, 7 days a week, 365 days a year. Call 1-800-4-PETERBILT, and you will reach Peterbilt TruckCare representatives, knowledgeable heavy-duty truck experts dedicated to solving your problem--now!

Here's what happens when you call about a problem with your truck ...

A Peterbilt representative will ask you to provide the breakdown location of the truck, nature of the emergency, and vehicle VIN number. The representative accesses your pre-registered vehicle profile and preferred payment options.

Your representative then contacts the nearest Peterbilt dealer or designated Peterbilt TruckCare service provider to render aid. While many problems can be fixed right there on the roadside, the representative will also make all the arrangements to get your truck into the shop, if necessary.

Managing a Fleet?

If it's part of your profile, your representative will also ensure that a proper diagnosis and repair estimate get communicated to fleet headquarters for approval. They'll also keep your driver informed every step of the way, making the entire process as hassle-free as possible. Many Peterbilt dealers now offer extended hours, as well as weekend and all night service, and all participating dealers have after-hours contingency plans to make sure you get the service and support you need to get you back on the road.

Schedule Maintenance Appointments Where and When It Suits You

Peterbilt TruckCare Customer Assistance can help you make appointments for service work at a Peterbilt TruckCare dealership. They'll find a dealership on your route with an appointment open at a time that's convenient for you, and when you arrive, the service department will be expecting you. Make your time work for you!