TruckCare Training

Peterbilt TruckCare Dealerships are staffed with trained professionals ready to assist you. To support the dealerships in their quest for excellent service, Peterbilt provides dealerships with solid training programs. Factory-authorized training that provides in-depth knowledge about products that are either standard equipment on your vehicle or are recommended as top-quality replacement components is essential to parts and service work. Service and repair training is also integral to developing and maintaining a top-notch dealership staff.

Certified Peterbilt PartsMasters:
Tested and Proven Experts in Product Knowledge and Customer Service

Peterbilt's goal of having the most knowledgeable parts salespeople in the industry has led to the creation of the PartsMaster program. Recognition as a certified Peterbilt PartsMaster requires extensive training and testing. Training focuses on two key areas--products for your vehicles and instruction on technologies used by dealership personnel to assist you with your parts and service needs. Program participants are tested on the material they have studied, and if they achieve the required score on all tests, become certified Peterbilt PartsMasters. Certification tests are based on two of the training programs available to dealers: Peterbilt Product Training Videos and Workbooks. These two formats focus on demonstrations, features, and benefits of parts and products offered by suppliers as well as Peterbilt TruckCare software programs. Thanks to the Peterbilt PartsMaster program, you'll find that your dealership's staff is current on new products and truck technology.