1. How do I place an order?
Categories
of apparel and merchandise items available are
listed on the home page (main
menu).
Each
category can be seen by clicking on the name of the
category, which will show you an overview of the
items available.
This
site uses a shopping cart. Users can place items in
the shopping cart and check pricing before
finalizing the order. Items can be removed from the
shopping cart up until an order is approved by the
user by pushing the "Continue" button on the Final
Purchase Approval page.
The
navigation bar at the left of each page allows you
to quickly get back to the home page menu or view
items that have been placed in the shopping
cart.
2. Why was I charged more for large sizes?
There
is an additional charge for size XXL on some items.
It will be added to the price of the item and will
appear in the shopping cart.
3. What are the possible payment methods?
You
can pay for merchandise using American Express,
Discover, MasterCard, Visa.
4. What if I have questions?
If
you have questions regarding your order or the
items in this online catalog, please call the
Customer Service Department at 1-800-778-8667. You
can also fill out the form
here
or email the Peterbilt Motors customer service
department at
Peterbiltdealercsr@cyrk.com.
5. What shipping information do I need to know?
All orders are shipped FOB, CYRK warehouse. Domestic orders will be sent from Monroe, Washington via ground transportation unless otherwise requested. If faster than ground shipping is necessary, please call customer service 1-800-778-8667 for stock availability and rush processing.
See the freight matrix to determine your domestic shipping costs.
Orders shipped outside the United States are subject to a $15-25 documentation fee and actual freight charges.
We cannot ship to PO boxes.
6. What do I do if I have a rush order?
CYRK will guarantee all orders next day delivery provided that the order is received before 1:00 p.m. PST and stock is available at the time the order is received. All orders requiring next day delivery that are received between 10:00 am and 1:00 P.M. PST will be guaranteed and charged a $15 rush fee in addition to actual freight. Orders received after 1:00 P.M. PST will not be guaranteed for next day delivery. In the event that an item is placed on backorder a Customer Service Representative will contact you to see if you would like to keep the item on back order or select another item.
7. What delivery information do I need to know?
Items featured on this web site are regularly in stock and are typically shipped within 3-4 working days. In the event that an item is not in stock, the item will be placed on backorder and shipped upon arrival at CYRK. Backordered items typically ship sooner, but can take up to 90 days after your order is received by CYRK.
In the case of a rush order, a Customer Service Representative will contact you to see if you would like to keep the item on backorder or if you would like to select another item.
8. What about international orders?
All international orders must be prepaid using a credit card. Please call the customer service representative at 1-800-778-8667 for shipping method and instructions.
9. Will I have sales tax on my order?
Applicable sales tax will be added for the following states and Canada:
California, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Massachusetts, Michigan, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, and Washington.
10. How do I determine what size to order?
All
of the Peterbilt Motors clothing items are designed
to the size specifications shown in the charts
below.
Men's/Unisex
S
M L XL XXL
Chest
34 – 36 38 – 40 42 – 44 46 -
48 50 - 52
Neck
14 - 14½ 15 - 15½ 16 – 16½ 17 -
17½ 18 - 18½
Sleeve
Length 32 – 33 33 – 34 34 – 35 35
- 36 36 - 37
Waist
26 – 28 30 – 32 34 – 36 38 -
40 42 - 44
Women's
S
(4-6) M (8-10) L (12-14) XL
(16-18)
Bust
34½ - 35½ 36½ - 37½ 38½ - 39½ 40½
- 41½
Sleeve
Length 30 – 31 31 – 32 32 -
33 33 - 34
Waist
25½ - 26½ 27½ - 28½ 29½ - 30½ 31½
- 32½
11. Can I ship merchandise to more than one location?
Orders
with multiple ship to addresses will be treated as
separate orders. Please call your customer service
representative at 1-800-778-8667 if you have
questions or concerns.
12. What if I want to confirm my order?
After
you have placed an order on the web site, you will
receive an e-mail confirmation that outlines the
order. If you have any questions, please call the
customer service representative at
1-800-778-8667.
13. What about credit card security on-line?
You
can shop online with confidence, knowing that the
financial and personal information you submit is
secure. This site uses secure commerce technology.
All of the data that you enter on your checkout
page, including credit card information, is
encrypted while traveling the Internet so it cannot
be intercepted for fraudulent use. For your record,
when you purchase a product and check out, print
the screen so you have a paper record of your
purchase. It will be necessary if you need to
follow up an order with the customer service
department.
14. What if I have a return or exchange?
Returns
and/or Exchanges are accepted within 30 business
days of order receipt. Please follow the steps to
return or exchange an item:
Obtain
a Return Authorization Number from Customer Service
at 1-800-778-8667.
Include
a copy or the original packing slip that
accompanied your order with a return
address.
Specify
whether you want to return or
exchange.
If
you request an exchange, please indicate new size
or color choice.
Ship
your return to:
Cyrk
Inc.
Attention:
Peterbilt 3 Program
14224
167th Ave, SE
Monroe,
WA 98272
If
you have any questions about your return, please
email Peterbiltdealercsr@cyrk.com or call our
customer service department at
1-800-778-8667.
No
returns will be accepted from outside the
U.S.
15. What if I don't see what I want on the site?
If
you would like to purchase something that you do
not see on the site, see the custom products
page.
CYRK SERVICES
Cyrk
is a preferred vendor of Peterbilt 3 promotional
merchandise, and an international leader in the
promotional products industry. Cyrk is an Equal
Opportunity/Affirmative Action Employer. If you
have any questions about this web site please
contact Cyrk at
Peterbiltdealercsr@cyrk.com.