PETERBILT LAUNCHES RAPID CHECK FOR EXPEDITED DIAGNOSTICS, SERVICE THROUGH ITS DEALER NETWORK
DENTON, Texas (February 25, 2015)
Peterbilt Motors Company announced a new quick assessment service program that is being introduced throughout the company’s North American truck dealer network. Called Rapid Check, the new program provides customers with diagnostics and an estimate of needed repairs in two hours or less.
“Rapid Check will maximize customer uptime and make their Peterbilt service experience as efficient as possible,” said Darrin Siver, Peterbilt General Manager and PACCAR Vice President. “Regardless of truck make or model and regardless if the customer is local or passing through the area, Rapid Check will provide them with an expedited, best in class service assessment and estimate to help them get back on the road quickly and cost effectively.”
Siver said the program is available throughout the Peterbilt dealer network, now at more than 300 locations. Within two hours, the Rapid Check program provides:
• Basic vehicle diagnostics
• Evaluation of needed repairs or, if necessary, more complex diagnostics
• Regular communication with customers updating the status of their vehicles
• Estimate of needed repair time
“Peterbilt dealerships already lead the industry in the quality, accuracy and efficiency of their service work, achieving the highest levels of customer satisfaction,” said Siver. “Rapid Check will be another effective tool for dealers to serve customers by exceeding expectations and helping them meet their business requirements.”
About Peterbilt Motors Company
Peterbilt Motors Company, located in Denton, Texas, has a global reputation for superior quality, industry leading design, innovative engineering and fuel efficient solutions, and is recognized as the "Class" of the industry. Peterbilt provides a comprehensive array of aftermarket support programs through its 350-plus North American dealer locations that complement its full lineup of on-highway, vocational and medium duty products, including alternative fuel vehicles. Peterbilt offers industry leading service and support, including preventive maintenance plans, expedited Rapid Check diagnostic services, automated parts inventory replenishment and 24/7 complimentary Customer Assistance through 1-800-4-Peterbilt. For more information about Peterbilt, visit www.peterbilt.com.
Peterbilt is a PACCAR Company, traded publicly on the NASDAQ as PCAR.