PETERBILT NAMES CAMIONS EXCELLENCE PETERBILT - LAVAL ITS PARTS & SERVICE DEALER OF THE YEAR
Denton, Texas (May 2, 2013)
Exceeding goals and excelling in customer satisfaction, Camions Excellence Peterbilt – Laval led the way in aftermarket performance in 2012, earning Peterbilt’s North American Parts and Service Dealer of the Year Award.
The award was presented during Peterbilt’s annual Dealer Meeting held at the PACCAR Engine manufacturing facility (Columbus, Miss.) to Nicole and Dany Lussier, Dealer Principals of the Quebec, Canada dealership.
“We are committed to providing every customer with the best possible service and support throughout the life of their vehicles,” said Nicole Lussier. “We invest in the technologies, tools and personnel that set us apart and allow us to help customers maximize their uptime and minimize their costs.”
The dealership, according to Peterbilt General Manager and PACCAR Vice President Bill Kozek, achieved top scores in every Standards of Excellence category. They had the highest parts and service financial score and achieved an excellent absorption rate.
“The service area of Camions Excellence Peterbilt – Laval is always full and they are well known as the best shop in the area,” Kozek said. “They embrace all available training, the full parts catalogs of TRP and PACCAR Parts, and the MX-13 engine. They have a fiercely loyal customer base who knows that they will be treated professionally, fairly and quickly.”
“The team at Camions Excellence Peterbilt – Laval is known for superior support of Peterbilt trucks and the PACCAR MX-13 engine,” said Darrin Siver, PACCAR Vice President and PACCAR Parts general manager. “They maintain an outstanding parts inventory and are dedicated to excellent customer service.”
About Peterbilt Motors Company
Peterbilt Motors Company, located in Denton, Texas, has a global reputation for superior quality, industry leading design, innovative engineering and fuel efficient solutions, and is recognized as the "Class" of the industry. Peterbilt provides a comprehensive array of aftermarket support programs through its 350-plus North American dealer locations that complement its full lineup of on-highway, vocational and medium duty products, including alternative fuel vehicles. Peterbilt offers industry leading service and support, including preventive maintenance plans, expedited Rapid Check diagnostic services, automated parts inventory replenishment and 24/7 complimentary Customer Assistance through 1-800-4-Peterbilt. For more information about Peterbilt, visit www.peterbilt.com.
Peterbilt is a PACCAR Company, traded publicly on the NASDAQ as PCAR.