PETERBILT RANKS HIGHEST IN CUSTOMER SATISFACTION AMONG HEAVY-DUTY VOCATIONAL TRUCKS IN J.D. POWER AND ASSOCIATES STUDY
Denton, TX (July 5, 2011)
Peterbilt Motors Company is pleased to announce it achieved the highest ranking in customer satisfaction in the J.D. Power and Associates 2011 Heavy-Duty Truck Customer Satisfaction StudySM in the vocational truck segment.
“Peterbilt’s vocational vehicles consistently exceed customer expectations in a wide variety of configurations and applications. We are extremely proud that our superior level of customer satisfaction is reflected in the J.D. Power and Associates 2011 study as customers rated Peterbilt’s vocational vehicles as the greatest in the industry,” says Bill Jackson, Peterbilt General Manager and PACCAR Vice President. “This recognition represents the dedication of the entire Peterbilt organization – from our superior dealer network, which provides exceptional customer service, to our employees across North America who are committed to designing, manufacturing and supporting the highest quality product available in the marketplace today.”
In the study, J.D. Power and Associates reported, “Peterbilt ranks highest and performs particularly well in the engine and cost of operation factors.” The J.D. Power and Associates study is based on interviews with more than 1,651 owner/operators and fleet managers of 1-year-old trucks. The study analyzes customer satisfaction in six key areas: engine; transmission; ride/handling/braking/; cab/body; cost of operation; and warranty.
Vocational Model 367 & Model 365
Peterbilt’s Class 8 vocational lineup includes the rugged Model 367 and Model 365, designed to withstand the rigors of daily severe service markets in construction, dump, mixer, logging and other vocational applications, where the workload and environment demand trucks to perform day in and day out.
“Peterbilt’s Models 367 and 365 provide unmatched quality, durability, reliability and overall performance,” says Jackson. “Each vehicle is designed and manufactured to endure the most challenging work environments, provide lasting value and ensure our customers’ business needs are always addressed to help increase their profitability.”
The foundation of Peterbilt’s vocational vehicles is the durable and lightweight all-aluminum cab with lap seam construction and bulkhead doors for toughness and corrosion resistance. Peterbilt’s Model 367 and Model 365 are available with the PACCAR MX engine, which provides customers industry-leading quality, exceptional reliability and proven performance. The MX engine combines maximum power and outstanding fuel efficiency for low cost of operation and high resale value.
The Model 367 and Model 365 are also available with Peterbilt’s revolutionary SmartNavTM system, which provides truck-specific navigation, telematics, an integrated audio system with iPod capabilities, plus vehicle data monitoring in a 7-inch touch screen that is integrated seamlessly into the dash.
Peterbilt’s vocational product line includes set-forward and set-back axle configurations to optimize maneuverability in tight working conditions, while Peterbilt’s proprietary suspensions improve ride and handling to increase driver comfort and productivity. A 90-degree hood opening enhances serviceability by providing easy access to key service points, while a multiplex electrical system reduces downtime with clearly numbered, color-coded wiring.
Peterbilt’s vocational interior is durable and easy to clean, yet surrounds the driver in a comfortable, productive work environment. The interior features a dash that reduces glare and shows less scratches and scuffs. Power controls for door locks and power windows are conveniently located in the door panel. And, robust pod headlamps feature halogen reflector technology for exceptional nighttime visibility and longer bulb life.
The Models 367 and 365 are available in a day cab configuration, or with a selection of detachable, Unibilt® sleepers.
About Peterbilt Motors Company
Peterbilt Motors Company, located in Denton, Texas, has a global reputation for superior quality, industry leading design, innovative engineering and fuel efficient solutions, and is recognized as the "Class" of the industry. Peterbilt provides a comprehensive array of aftermarket support programs through its 350-plus North American dealer locations that complement its full lineup of on-highway, vocational and medium duty products, including alternative fuel vehicles. Peterbilt offers industry leading service and support, including preventive maintenance plans, expedited Rapid Check diagnostic services, automated parts inventory replenishment and 24/7 complimentary Customer Assistance through 1-800-4-Peterbilt. For more information about Peterbilt, visit www.peterbilt.com.
Peterbilt is a PACCAR Company, traded publicly on the NASDAQ as PCAR.